Confidentiality and Follow-Up Support at Samaritans

Confidentiality of Calls

Anonymity and Confidentiality

When contacting Samaritans by phone, calls are completely anonymous:

• At the branch level, Samaritans cannot trace or identify incoming calls.
• Call details do not appear on phone bills, ensuring privacy.
• This anonymity allows callers to feel secure and comfortable seeking support.

Follow-Up Support

Providing Continued Support

Samaritans offers follow-up calls for ongoing support:

• For example, after a medical appointment causing anxiety, Samaritans can arrange follow-up calls.
• Volunteers initiate conversations to check on the caller's well-being and offer emotional support.
• Follow-up calls can be scheduled based on the caller's needs and preferences.
• Support continues until the caller feels less anxious or chooses less frequent contact.

Callers are assured that Samaritans is available whenever needed, providing a compassionate listening ear.