Samaritans Support Network and Process

Overview of Samaritans Support

Strong Support Network

At Samaritans, we operate with a robust support system. Each shift has a minimum of two Samaritans available.

Shift Structure and Communication

Shift Procedures

Shifts are three hours long. Before starting, Samaritans check in with a designated leader via phone to confirm readiness and well-being.

The leader ensures both Samaritans are mentally prepared and ready for duty, fostering a supportive environment.

Handling Calls and Debriefing

Call Management and Debriefing

During shifts, Samaritans handle calls, texts, and emails, maintaining caller confidentiality.

After each shift, a debriefing session with the leader helps process the calls and any emotional impact, ensuring peace of mind before leaving.

Personal Support and Debriefing

Supporting Each Other

Even after shifts, Samaritans have access to support. If needed, they can call Samaritans anonymously for a chat or reach out to internal resources, including psychiatrists if necessary.

This process ensures that every Samaritan has the necessary support to manage their emotional well-being effectively.